Four Measures of Telephone Calls: The Emergence of a Management Norm

Based on a systematic analysis of the review Annales des Postes Telegraphes Telephone from 1911 to 38, the paper gives a chronicle of how it has been sought to measure telephone calls and, more generally, provides elements for a socio-genesis of management norms of the French historical telecommunications operator. “Traffic” as a managerial category has arisen from a genesis composed of four measuring configurations: a “line economy”, a “connection-employee economy”, a “circuit economy”, and a “network economy”.

Bidet.A, Socio-Économie du Travail n°25 (Économies et Sociétés, tome XXXIX), avril 2005, p.601-623.

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